6 Tips to Make Your Brand an Email Response Rockstar

Posted by ronell-smith

Are you ready to create emails that get replies? Well, it’s time to step away from the clickbait-y subject lines hawking insincere or insignificant promises, and instead deliver messages worthy of earning a response. Despite rumors to the contrary, asking for a reply or using email templates or sample letters is not the best path to ensuring your emails draw more than a yawn.

If the goal is to deliver emails that consistently get responses, your brand must first focus on being authentic, sincere, and empathetic, putting the needs of the person on the other side of the screen before those of your brand.

By doing so, you not only earn clicks, eyeballs, and responses, you can also increase the number of conversions for your product or services, which likely won’t go unnoticed.

For the skeptical among you, I’ll use a personal example, one that involved me sitting at my desk when my former vice president stormed out of the executive team meeting, yelling my name as he walked down the corridor toward my office.

“Ronell! Where’s Ronell?!” he implored as I stuck my head out my office door to greet him. “I need you to explain these numbers to me.”

I — lump in my throat — looked at a printout with budget numbers for my department.

“I cut your budget 30%, right?” he asked. “But [the revenue for your area] increased 17% over the same period. What did you do?”

Before I could say a word, he ran off to another meeting as I scrambled to respond.

At the time, I didn’t really have a solid answer.

But the more I looked into it myself, the more I realized that I had made a small change that had added up to make a huge difference: I focused intensely on building connections via email with my core clients.

Whereas many of my peers sent ho-hum, “How are you doing? We should talk soon”-type emails that got opened but seemed to never garner responses, I resorted to employing a system that was successful and trackable:

  • Set aside 30 minutes a day for what I called “connectedness emails” — highlighting my knowledge of their new products or services, sharing my thoughts on them, and providing an informed opinion on how successful they were likely to be
  • Sent a minimum of two emails
  • Tied responses to future ad sales

What started out as a fun way to connect with my customers became a process I’ve continued to use for the better part of a decade, during which time I ran a members-only online newsletter that had email open rates averaging 47% (in a vertical where open rates averaged ~5%) and response rates averaging ~35%.


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